Frequently Asked Questions
Everything you need to know about our brilliant moissanite jewelry.
What is moissanite and is it a real diamond?
Moissanite is a naturally occurring mineral (silicon carbide) that is recreated in a lab to produce a gemstone with more fire and brilliance than a diamond. While it is not a diamond, it is a durable, ethical, and more affordable alternative that ranks 9.25 on the Mohs hardness scale.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available at checkout if you need your jewelry for a special occasion sooner.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.
Does my jewelry come with a warranty or certification?
Yes, every Moissanite Outlet stone over 0.5 carats comes with a Certificate of Authenticity and a limited lifetime warranty that covers the brilliance and fire of the gemstone.
Will moissanite stones cloud or change color over time?
No, moissanite is chemically stable and will not cloud, fade, or change color. Your jewelry will maintain its brilliance for a lifetime of daily wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through services like Affirm and Klarna.